Portfolio
Goal: to provide quick updates to a team that is already trained in this content.
Authoring Tool: Articulate Storyline 360
This is a short course that builds on information the learners already have. There is a drag and drop interaction that tests their understanding the updates and a simulation to practice a new, easy functionality in the primary software system used.
Goal: This crossword puzzle was created as a volunteer project for a different department that promotes engagement among government agency employees.
Authoring Tool: Articulate Storyline
Goal: This course was used to remind call center agents for the Department of Revenue of standard information as well as changes in store for the 2022 tax year in preparation for tax filing season. It features an escape room interaction.
Authoring Tool: Articulate Storyline
Goal: Proof of concept video "desk drop" to modernize paper flyers handed to learners with updates and announcements
Authoring Tool: Articulate Storyline 360
Learners are largely familiar with the content in this video. Typically this kind of information is provided to learners on printed handouts dropped on their desks. To modernize and digitize this modality, I created a short, quick video explaining the changes. Stakeholders were initially hesitant at changing the modality but ultimately approved of the new concept.
Goal: To provide engaging, client requested refresher training on a service the customer regularly uses
Authoring Tool: Articulate Storyline
The client requests yearly refresher training for a variety of topics which the learners engage with regularly. This is for the patient/medical provider portal. Additionally there was an update scheduled to reskin and reorganize the portal. It was decided to include information about the update within the refresher training. The highlight of this course is the matching game about the customer benefits of using the portal.
Goal: Introduction and application of a new concept and software functionality
Authoring Tool: Articulate Storyline
This is a longer, more in-depth course with a lot of new information for the learner and significant simulation to practice application of the new functionality in the primary software system used.
Explainer Video
Click the thumbnail to the left to play the video
Goal: This video was created as a quick explainer as part of a larger project to remind learners of the importance of accurate data entry.
Authoring Tool: Camtasia