Goal: to provide quick updates to a team that is already trained in this content.

Authoring Tool: Articulate Storyline 360

This is a short course that builds on information the learners already have. There is a drag and drop interaction that tests their understanding the updates and a simulation to practice a new, easy functionality in the primary software system used.

Goal: This crossword puzzle was created as a volunteer project for a different department that promotes engagement among government agency employees.

Authoring Tool: Articulate Storyline

Goal: This course was used to remind call center agents for the Department of Revenue of standard information as well as changes in store for the 2022 tax year in preparation for tax filing season. It features an escape room interaction.

Authoring Tool: Articulate Storyline

Goal: To provide engaging, client requested refresher training on a service the customer regularly uses

Authoring Tool: Articulate Storyline

The client requests yearly refresher training for a variety of topics which the learners engage with regularly. This is for the patient/medical provider portal. Additionally there was an update scheduled to reskin and reorganize the portal. It was decided to include information about the update within the refresher training. The highlight of this course is the matching game about the customer benefits of using the portal.

Goal: This video was created as a quick explainer as part of a larger project to remind learners of the importance of accurate data entry. 

Authoring Tool: Camtasia